Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time Summary

The SQUEEZE: Susan Scott is a master teacher of positive change. In using and promoting powerful communication as a tool, Scott encourages her readers to succeed. In order to have success in a particular area, Scott suggests that readers will have to transform everyday conversations. In Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time, Scott offers seven principles, teaching readers how to overcome barriers to communication, expand conversations with colleagues, increase clarity, and manage strong emotions. Scott believes that interpersonal difficulties are major contributors to failures in communicating ideas and beliefs. Through anecdotes and practical exercises, Scott offers a robust, honest discourse.

Notable Endorsement: “Plenty of helpful tools and assignments." —Publishers Weekly

Common Q’s Answered by this Book:

  • What are the types of conversations that hinder communication?
  • What are the seven principles that allow for the strengthening of communication between family members and business colleagues?
  • What are the steps toward increasing clarity and understanding?


About the Author: Susan Scott is a principal of an international consulting practice, namely Fierce Conversations, Inc. Through the firm, Scott provides Fierce Conversations, Fierce Leadership, and Fierce Coaching programs to company leaders. Scott has also run multiple think tanks and has extensive experience assisting companies with their mission, vision, leadership development, cultural transformation, strategic planning, and executive coaching goals. A recent title includes Fierce Leadership: An Alternative to the Worst “Best” Practices of Business Today. For more information, visit:


Book Vitals:

Publisher: Berkeley Trade (January 2004)

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